Privacy Policy

Effective Date: June 20, 2026

Floressence Hospitality Group ("FHG," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you share with us through floressence.events, including our contact forms, consultation requests, wedding website inquiries, digital experience forms, newsletter subscriptions, AI Concierge interactions, and SMS opt-ins.

1. Information We Collect

We collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Event details
• Wedding information
• Communication preferences

2. How We Use Your Information

We use the information you provide to:

• Respond to inquiries
• Schedule consultations
• Send appointment reminders
• Send service communications
• Send marketing emails
• Share promotional offers
• Announce special updates
• Improve the customer experience

3. SMS Communications

Users who opt into SMS communications may receive:

• Appointment reminders
• Consultation confirmations
• Event-related communications
• Service updates
• Promotional messages
• Special offers

Consent to receive SMS messages is not a condition of purchase. Mobile information will not be shared with third parties for marketing or promotional purposes.

4. Information Sharing

Floressence Hospitality Group does not sell, rent, or trade customer information. Information may be shared only with trusted service providers that help operate our business, including:

• CRM systems
• Scheduling platforms
• Email platforms
• SMS platforms
• Website infrastructure providers

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. While no method of transmission or storage is fully secure, we take meaningful steps to keep your information protected.

6. Your Choices

You may unsubscribe from email communications at any time using the link included in our emails. You may opt out of SMS communications at any time by replying STOP. You may also contact us directly to request updates to or deletion of your information.

7. Contact Information

Floressence Hospitality Group
Email: hello@floressence.events
South Florida, USA

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