Legal · Floressence Hospitality Group

Privacy Policy

Effective Date: January 1, 2026

This Privacy Policy explains how Floressence Hospitality Group ("FHG," "we," "us," or "our") collects, uses, and protects information you provide when visiting floressence.events or engaging our services. By using our website or services, you agree to the practices described in this policy.

01

Information We Collect

Information You Provide Directly

  • Name, email address, phone number, and event details submitted via contact or application forms.
  • Payment information processed securely through Stripe or invoice (we do not store card details).
  • Information submitted through The Bloom Collective application form.
  • Communications you send us via email, phone, or our AI concierge Sage.

Information Collected Automatically

  • Website usage data including pages visited, time on site, and browser type.
  • IP address and device information for security and analytics purposes.
  • Cookies and similar tracking technologies to improve your experience.

Information from Third Parties

  • Email engagement data from Mailchimp and GrowthHub365 when you interact with our marketing emails.
  • Booking and scheduling data from Google Calendar and our scheduling tools.
02

How We Use Your Information

  • To respond to inquiries and provide the services you request.
  • To process payments for planning packages, digital products, and memberships.
  • To send marketing emails, newsletters, and promotional content (you may opt out at any time).
  • To operate and improve floressence.events and our digital offerings.
  • To review and process applications to The Bloom Collective.
  • To comply with legal obligations and protect our rights.
  • To personalize your experience and deliver content relevant to your event needs.
03

Email Marketing & Communications

When you submit a form, make a purchase, or apply to The Bloom Collective, you may be added to our mailing list managed through Mailchimp and/or GrowthHub365. You will receive service-related communications about your bookings or applications, marketing emails about our services, offers, and event planning resources, and SMS messages if you have opted in (message and data rates may apply). You may unsubscribe at any time by clicking 'Unsubscribe' in any email or replying STOP to any text message. Opting out of marketing does not affect service-related communications.

04

Payment Processing

FHG accepts payments via online platforms (including Stripe) and invoice. All online payments are processed through secure, PCI-compliant third-party processors. We do not store, access, or retain your full payment card information.

05

Cookies & Tracking

Our website uses cookies to enhance your browsing experience, analyze traffic, and support our marketing efforts. You may disable cookies through your browser settings; however, some features of the site may not function properly without them.

06

How We Share Your Information

We do not sell your personal information. We may share your information with service providers (e.g., Stripe, Mailchimp, GrowthHub365, Google), legal authorities if required by law, and business successors in the event of a merger, acquisition, or sale of assets.

07

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Client records are typically retained for a minimum of three years following the conclusion of services.

08

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, opt out of marketing communications, and lodge a complaint with a data protection authority.

Contact: [email protected]

09

Children's Privacy

Services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13.

10

Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our website or services after changes are posted constitutes acceptance.

11

Contact Us

Floressence Hospitality Group

Attn: Vanessa Celestin, Founder

Email: [email protected]

Website: floressence.events

Phone: +1 (866) 305-0131

Keep blooming.

Floressence Hospitality Group